Glenwood Resource Center

Description

Vision
The Iowa Department of Human Services makes a positive
difference in the lives of Iowans we serve through effective
and efficient leadership excellence and teamwork

Mission
The Mission of the Iowa Department of Human Services is to help individuals and families achieve safe stable selfsufficient and healthy lives thereby contributing to the economic growth of the state We do this by keeping a customer focus striving for excellence sound stewardship of state resources maximizing the use of federal funding and leveraging opportunities and by working with our public and private partners to achieve results

GUIDING PRINCIPLES

Customer Focus
We listen to and address the needs of our customers in a
respectful and responsive manner that builds upon their strengths Our services promote meaningful connections to family and community

Excellence
We are a model of excellence through efficient effective
and responsible public service We communicate openly and honestly and adhere to the highest standards of ethics and professional conduct

Accountability
We maximize the use of resources and use data to evaluate
performance and make informed decisions to improve results

Teamwork
We work collaboratively with customers employees and
public and private partners to achieve results