Baptist Medical Center

Description

MISSION
To touch lives with hope healing comfort and care

VISION
Together we will be the provider and employer of choice in the communities we serve

We will accomplish this through
Provision of statistically superior care

Achievement of high satisfaction levels

Greater market share presence in the communities we serve

Sound financial performance

VALUES
COMPASSION
I smile and make eye contact I introduce myself and refer to customers by
their preferred name

I use body language and tone of voice to show kindness and interest

I listen and ask questions to clarify

I make customers and their needs the focus of my actions

ATTITUDE

I create a positive culture by showing a courteous attitude under all
circumstances

I recognize coworkers strengths and capabilities I promote coworkers to
patients and families

I ask customers and coworkers what I can do to help them I say what I can
do not what I cannot do

I treat others as I would like to be treated

RESPECT

I lead by example I dress appropriately in clean and neat clothing wearing
my name badge so all can see it

I allow others to exit first from elevators if transporting a patient on a
bed I politely ask others to wait

I respect personal and cultural differences

I avoid medical jargon and speak to patients in words they understand

I am polite I use proper phone etiquette I say thank you

EXCELLENCE

I help keep the workplace well maintained I clean up pick up and wipe up

I will strive to find solutions to problems

I offer assistance and directions in a timely manner to all customers and
anticipate their needs

I ask my patients if they are comfortable and satisfied I take ownership to
resolve any issues

I take responsibility for successfully completing assignments